Questions about Festival Camping, Music, Food or Drink?

We understand that you might have queries about various aspects of the Stanhope Weekender. To make your festival experience as enjoyable and hassle-free as possible, we have compiled a comprehensive list of answers to the questions we receive most frequently.

Our FAQs are neatly organised into four key sections for your ease of navigation: Tickets, General, Camping, and Food & Drink. Whether you’re wondering about general information, specifics about camping facilities, details on accessibility provisions, or options for food and drink, you’re likely to find your answers here.

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Tickets

Do you sell single-night camping tickets?

Unfortunately, due to our small event size and limited capacity, we do not offer single-night camping tickets. We highly encourage all our guests to stay for both nights to fully enjoy the wonderful experience of our scenic campsites.

Is it possible to upgrade a regular ticket to a camping ticket?

Eventbrite does not allow ticket changes after purchase. If you are interested in upgrading your ticket, please contact our support team at info@stanhopeweekender.co.uk for further assistance.

Do I need to print out my tickets?

No, it is not necessary to have a physical copy of your Eventbrite order. We can scan your tickets directly from your mobile phone. However, if you prefer, you are welcome to print them out.

I've misplaced or cannot locate my tickets!

Not to worry! If you haven't received your Eventbrite tickets, simply send us an email at info@stanhopeweekender.co.uk, and our team will gladly help you.

Can my tickets be refunded if I am unable to attend?

Tickets for the Stanhope Weekender are non-refundable, non-returnable, and non-transferable. We maintain this non-transferable policy to prevent organised touting and ticket fraud. However, if you find yourself unable to attend, please reach out to us. Under certain circumstances, we may be able to transfer your ticket to the following event.

When and how will I receive my ticket

Upon purchasing your tickets online, they will be delivered to you as e-tickets directly to the email address you provided during the purchase process. If for any reason you can't find your ticket, or you need it to be resent, please get in touch with us at info@stanhopeweekender.co.uk, and we'll be more than happy to assist you.

Can I get a refund if it is raining?

The Stanhope Weekender is an outdoor festival that aims to provide memorable experiences regardless of the weather. We acknowledge that weather can be unpredictable and advise all attendees to come prepared for adverse conditions. Please be aware that tickets for the Stanhope Weekender are non-refundable. We have implemented safety measures to ensure the festival can proceed smoothly, enabling you to enjoy the music, entertainment, and festivities regardless of the weather.

General

Can I change campsite?

For ticket holders wishing to transfer tickets from Unthank Park to Castle Park, or vice versa, we do offer the option for a ticket exchange. You can request this by sending an email to our support team at info@stanhopeweekender.co.uk. However, please be aware that if the campsite you're hoping to switch to is already sold out, we won't be able to accommodate your request.

What are the arrival times?

Both campsites will be open from 9:00 AM on Friday, July 05th, and will close at 3:00 PM on Sunday, July 07th.

For non-campers, the live music will start at 2:00 PM on Friday, July 05th, and at 12:00 PM on Saturday, July 06th. The arena will open 30 minutes before the live music begins each day. Additionally, on Saturday, the arena will be open from 8:00 AM to 10:00 AM for breakfast.

The arena closes both Friday and Saturday at 23:30.

Where can I park?

For day visitors, all parking is situated on the same field as the Castle Park campsite. This field offers a picturesque five-minute walk to both the arena and the town centre. Day visitors attending the festival and who require parking will need to purchase a parking pass.

For overnight visitors, we have implemented a policy of separating vehicles from camping areas, for safety reasons. While you can still park your vehicle near your tent, there will be a designated section for vehicles to prevent any interactions with campers.

To maintain a peaceful environment during the night and to ensure the safety of pedestrians, no vehicle movements are allowed on our campsites between 11PM and 7 AM.

Am I allowed to use a generator?

Unfortunately, generators are not allowed at our festival for safety reasons.

Where are the entrances to the Castle Park and Unthank Park?

Castle Park Postcode: DL13 2LU (What Three Words: ///crafted.pioneered.post)

Unthank Park Postcode: DL13 2PQ (What Three Words: ///sound.clauses.sheds)

I’ve misplaced an item, who should I get in touch with?

We recommend reaching out to the Stanhope Weekender team either by sending an email to info@stanhopeweekender.co.uk or approaching one of our stewards stationed at the entrances of both campsites and the arena.

What is “Ask For Angela”?

"Ask for Angela" is a safety campaign that originated in the UK. It encourages people, especially women, to discreetly ask bar staff for "Angela" if they feel unsafe or uncomfortable. Our Bar staff are trained to provide assistance, such as offering a safe space or contacting authorities, to ensure the person's safety. The campaign aims to combat harassment and violence in social settings by giving individuals a discreet way to seek help and support.

Can I get a refund if it is raining?

The Stanhope Weekender is an outdoor festival that aims to provide memorable experiences regardless of the weather. We acknowledge that weather can be unpredictable and advise all attendees to come prepared for adverse conditions. Please be aware that tickets for the Stanhope Weekender are non-refundable. We have implemented safety measures to ensure the festival can proceed smoothly, enabling you to enjoy the music, entertainment, and festivities regardless of the weather.

What should I wear?

Due to the possibility of uneven ground on the festival fields, it is best to wear durable footwear and avoid high heels. Furthermore, it is essential to be prepared for various weather conditions. It is advisable to bring waterproof boots, a raincoat, sunscreen, and suitable clothing for cooler evenings.

May I bring my dog to the event?

Absolutely! We are happy to allow dogs at the Stanhope Weekender and would be delighted to have your furry companions participate in the festivities. We have set up dedicated water stations specifically for dogs to ensure they stay hydrated during the event. In order to maintain a safe and enjoyable experience for everyone, we kindly request that you keep your dogs on a leash at all times and responsibly clean up after them.

Will I need to bring I.D?

We operate a Challenge 25 policy, anyone who appears to be under the age of 25 is required to provide identification (ID) to prove that they are of legal age to purchase age-restricted products. Accepted forms of identification typically include passports, driving licenses, or identification cards bearing the PASS (Proof of Age Standards Scheme) hologram.

What items are not allowed to be brought into the festival arena?

Guests are permitted to bring one full, sealed, soft drink in a plastic bottle that does not exceed 1L in volume. However, bringing alcohol into the arena is strictly prohibited.

The following items are prohibited*:

  • Any item that is illegal to carry or possess under UK Law.
  • Offensive weapons, knives, martial arts weapons, batons, or firearms, including hoax or replica items or other similar articles that can be classified as a 'weapon'.
  • No smoking or vaping is not permitted in the marquee
  • Flammable substances, liquids, and fuel, including no naked flames.
  • Fireworks, flares, and other pyrotechnic devices.
  • Offensive messaging through materials such as clothing, banners, posters, or flags.
  • Bicycles and other wheeled items, except for mobility scooters and other wheeled mobility aids.
  • Laser pointers, strobe lights, or drones.
  • Glass bottles or containers.

*Security reserve the right to confiscate prohibited items brought onto venue. This list is subject to change

When will you be announcing the acts

We anticipate to start revealing the line-up for the Stanhope Weekender 2024 in the coming one to two months. Please note, the line-up is always subject to change due to unforeseen circumstances. Stay tuned for exciting updates!

Is the festival accessible?

At the Stanhope Weekender, we strive to make the festival accessible to all attendees, including those using wheelchairs but please note the site is a field with natural deviations, which may make wheelchair access difficult in places, especially in the event of heavy rain. We have accessible toilets and parking near the festival arena entrance. Please email us before the festival with your order number, and we can reserve you a parking space.

Camping

Is electric hook-up available?

Unfortunately, we cannot provide electric hook-ups at our campsites. For safety purposes, the use of generators is prohibited as well.

What is the age requirement for camping?

At the Stanhope Weekender, we welcome campers of all ages. However, if you are under 18 years old, you must be accompanied by an adult. This policy is in place to ensure the safety and well-being of all campers.

Are there shower facilities?

Yes, both campsites provide hot showers during the following hours:

  • Friday: 16:00 to 20:00
  • Saturday: 07:00 to 11:00 and 16:00 to 20:00
  • Sunday: 07:00 to 11:00

Am I allowed to bring my Campervan, Motorhome or Trailer Tent?

Yes, you are welcome to bring live-in vehicles like motorhomes, caravans, trailer tents, or tent boxes. In order to do so, please make sure to purchase a "Campervan or Motorhome Pass" add-on ticket. This is required per Campervan/Motorhome/Trailer Tent being brought to the event NOT per person or per order.

Is there a separate area for motorhomes or caravans?

Indeed, we do have separate areas for tents and live-in vehicles like motorhomes or campervans. This arrangement is essential for ensuring safety and an optimal camping experience for everyone. Upon your arrival, our friendly stewards will direct you to your designated camping spot.

Can I camp with my friends?

Certainly, you are welcome to camp with your friends or family at Stanhope Weekender. To ensure that you can camp together, we advise that you arrive together. As spaces are allocated on a first-come, first-served basis, we are unable to reserve plots. Please be mindful that different camping zones are designated for tents and live-in vehicles such as motorhomes or caravans. Therefore, if your group possesses different ticket types, you will not be able to camp in the same area.

Can I bring my BBQ/fire?

Please note that there are specific guidelines you need to be aware of regarding BBQs at Stanhope Weekender.

You are allowed to bring BBQs that are raised from the ground to the event. However, it is important to exercise caution and supervise them at all times for safety. Unfortunately, fire pits are not permitted to prioritize the safety of all attendees and prevent potential hazards.

The decision on what constitutes a safe BBQ is at the discretion of the fire marshals. They will assess the situation and make decisions in the best interest of everyone's safety. We kindly request your cooperation in adhering to these guidelines and working with the event staff to ensure a safe and enjoyable experience for all. Your understanding and cooperation are greatly appreciated.

Can I change campsite?

For ticket holders wishing to transfer tickets from Unthank Park to Castle Park, or vice versa, we do offer the option for a ticket exchange. You can request this by sending an email to our support team at info@stanhopeweekender.co.uk. However, please be aware that if the campsite you're hoping to switch to is already sold out, we won't be able to accommodate your request.

Can I camp on Thursday night too?

Unfortunately, camping will not be available on Thursday night due to logistical reasons. Camping will begin on Friday, 5 July @ 9am, for weekend camping ticket holders.

Food & Drink

What items are allowed to be brought into the festival arena?

You are permitted to bring one sealed soft drink (1L) in a plastic bottle. Additionally, you can bring picnics, camping chairs, and your own food. If We understand that some attendees may have specific medical or childcare needs, so any necessary liquids required for those purposes will also be permitted.

Please be considerate of fellow festival-goers and prioritize their comfort and safety. Avoid bringing excessively large items or anything that could block walkways or cause inconvenience.

Are there options for dietary restrictions?

We collaborate closely with our food vendors to provide a wide range of choices. However, it is crucial for you to directly communicate your specific dietary requirements to the vendors. This will enable them to offer suitable options and ensure that your dietary needs are met safely.

What food catering options are available?

We have teamed up with some fantastic food vendors to offer you a wide array of food options designed to fulfil your cravings and delight your taste buds. The Stanhope Weekender 2024 has a range of exciting new vendors, which will be announced soon. Keep an eye on our food page.

Did we not answer your question? Simply email info@stanhopeweekender.co.uk and we’ll get back to you. 

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